Refund Policy

Adri And Teuny Verdoold Terminal Refund Policy

At Adri and Teuny Verdoold, we are committed to delivering high-quality storage and logistics services tailored to the specific needs of our clients. We strive to maintain transparency, reliability, and client satisfaction in every transaction.

Please review our refund policy below to understand the conditions under which refunds may be applicable.

1. Service-Based Nature

Our services are operational and infrastructure-based, including tank storage, cargo handling, and related logistics. Due to the nature of our business, refunds are not applicable once a storage reservation or service engagement has commenced or logistical arrangements have been put into motion.

2. Cancellation Before Commencement

Clients who wish to cancel a confirmed service before operations begin must submit a written request via email. Refund eligibility in such cases will depend on:

The amount of advance notice provided
The nature of the service booked
Any costs already incurred in preparation for the service

If approved, a partial refund may be granted, subject to administrative and operational deductions.

3. Non-Refundable Situations

Refunds will not be granted in the following situations:

Cancellation after the service has started
No-show or failure to fulfill client-side obligations
Force majeure events or regulatory restrictions beyond our control
Storage or logistics delay caused by inaccurate or incomplete client documentation

4. Processing of Approved Refunds

Where a refund is approved, it will be processed using the same method as the original payment. Please allow up to 14 business days for the transaction to reflect, depending on your financial institution.

5. Contact & Clarification

Note: By engaging our services, you agree to the terms outlined in this refund policy. Adri and Teuny Verdoold reserves the right to amend this policy at any time without prior notice. Please check this page regularly for any updates.